Agency staff
Keep work with the people who own the customer relationship, internal decision, or agency-specific judgment.
Default routeService Network / Governed execution supply
Add capacity without creating another black box.
For eligible insurance-service workflows, Service Network routes each supported step to the right supply: your staff, qualified COVU or partner professionals, or governed Vero capabilities.
Scope, authority, access, qualification, and capability availability determine the route.
OS Lite / REQ-4821Eligible lane
POLICY CHANGE / DUE TODAY
Route by stepAdd a driver to the policy
One request can use different execution supply at different steps.
Gather missing driver informationVero capability / supported preparationGated
Review policy implicationQualified person / human judgmentRequired
Send the approved customer updateVero communication / configured channelBy channel
Every route and result returns to the same request history.
Who can run the work
Match each step to what it actually requires.
Service Network is the governed execution rail. Your staff remains the default while qualified people and Vero add capacity inside accepted boundaries.
COVU or partner professionals
Add qualified capacity for supported work that needs human skill, authority, or licensed judgment.
Qualified by workflowGoverned AI capabilities
Use Vero for supported preparation, communication, coordination, and execution steps within its authority boundary.
By capability$300 in COVU CreditsCheck eligibility
Our standard welcome offer lets eligible agencies experience qualified Service Network usage after activation.
Promotional Credits are non-cash and non-transferable. Approved scope, current availability, and expiration terms apply. No card is required for the grant.How activation works
Qualify once. Route only what fits.
The agency understands the operating and commercial boundary before eligible work can be accepted.
Availability is real, not implied
Qualification does not guarantee every workflow or immediate capacity. Each route still follows current scope, authority, and availability.
01
Confirm agency and workflow fit.
Review operational complexity, authority, access, controls, and current availability.
02
COVU approves the agency and supported workflows.
Approval turns on eligible lanes and the staff billing arm; current rates remain visible in OS Lite.
03
Activate eligible execution lanes.
Only supported work within the accepted boundary becomes routable.
04
Send eligible work from the operating record.
The applicable rate and commercial context are pinned when an eligible handoff is accepted.
05
Follow progress and completion.
Status, outcome, and the work record remain connected to COVU.
Your team stays the default
Not staffing. Not a black box. Capacity connected to the work.
The agency can see what was sent, which capability or person owns the next action, and what came back.
Route by requirement
License, skill, capability, authority, confidence, and capacity determine who or what can act.
See the state
Track whether the request is accepted, active, waiting, completed, or needs agency action.
Keep the receipt
Actions, communications, exceptions, and outcomes remain connected to the same operating history.
Service Network FAQ
Know the boundary before work moves.
Is Service Network included with free OS Lite?
No. Service Network is optional execution supply with separate qualification, scope, commercial terms, capacity, and availability.
Can every request be sent?
No. Only eligible workflows within the approved scope and current operating capacity can be routed.
How do people and Vero work together?
The service catalog selects the right execution supply for each supported step. Qualified people handle work requiring human skill, authority, or judgment; Vero can assist or execute approved steps within its capability boundary.
Does every task require a licensed professional?
No. Licensing and authority requirements depend on the workflow and operating scope. Work that requires licensed judgment routes to qualified people.
Add capacity deliberately
See whether Service Network fits your workflows.
Qualification confirms scope, authority, controls, capacity, and current availability.