The path to a more autonomous agency

Run your agency with more visibility, capacity, and control.

COVU turns service requests into visible, owned work. Vero helps understand, coordinate, communicate, and execute supported steps, while qualified people handle the work that needs human capacity or judgment. Request free early access to OS Lite and expand one workflow at a time.

Request early access See how COVU works

Free early access. Approved agencies are typically set up within one business day.

COVU operator routing visible agency work One request · three ways to move it
Runs on top of your AMS, not instead of it.
Your AMS remains the system of record.
Actions stay connected to one work history.
Built from real P&C operating work.

Start with visibility

Autonomy starts by seeing the work.

OS Lite gives every service request an owner, a next action, and a visible place in the queue. It is the free operating foundation for what comes next.

Explore everything in OS Lite
OS Lite dashboard showing prioritized agency work, owners, next actions, and Vero guidance

Know what needs attention

A ranked view replaces scattered inboxes and hidden commitments.

Keep ownership clear

Every request has a person, status, and next move your team can see.

Build from one foundation

Web, Companion, and phone work together as one OS Lite product.

OS Lite, everywhere

The work moves with you.

One shared service inbox across the web, Companion beside the systems your team already uses, and your phone. The same request, owner, history, and next action stay visible wherever work happens.

One queueOne historyOne ownerNo starting over
OS LiteWeb · see and decide
REQ-4821 · In progressOwner · Mei Chen

Add a driver to the policy

Customer documents received. One value needs confirmation before the request can move.

Confirm the driver’s effective date
Captured from the shared inbox
Matched to the customer and assigned
Waiting on one agency decision
OS Lite CompanionCarrier portal
Travelers · Policy change workflow
Same request · REQ-4821

Context beside the work

Companion carries the verified ticket facts into the browser and keeps the same gate in place.

Blocked until effective date is confirmed
OS LitePhone
Decision needed

Confirm effective date

REQ-4821 · Add a driver

ConfirmReassign
At your desk Beside your AMS and portals On the move

Service Network / governed execution supply

One control plane. The right execution supply.

Service Network keeps your team as the default, gives Vero approved actions, and adds qualified people when capacity, authority, or judgment requires them.

Your team

Assign, prioritize, and complete work with shared context and clear accountability.

Human judgment stays in control Learn more about OS Lite

Vero AI

Interpret, coordinate, communicate, and execute supported catalog actions, with human control where required.

Intelligence and governed AI execution Learn more about Vero

Qualified people

Add qualified COVU or partner professionals for supported steps that need human capacity, skill, or judgment.

Human capacity through Service Network Explore Service Network

The autonomy ladder

Move from reacting to operating with leverage.

Autonomy is not one giant switch. It is a practical progression: see the work, control it, assist it, then automate the proven parts.

01 / VISIBLE

See the work

Requests, promises, owners, and risk become visible.

02 / CONTROLLED

Direct the work

Priorities and routing follow the way your agency operates.

03 / ASSISTED

Add leverage

Vero and qualified people help the team move more work.

04 / AUTONOMOUS

Automate what is proven

Repeatable workflows run with clear controls and receipts.

Evolve the agency

Give licensed people more time to advise, retain, and grow.

When service work is visible and the right capacity is available, the agency can spend more energy understanding customers and strengthening protection.

Advise from real protection gaps

Bring customer context and coverage opportunities into the work.

Retain through better follow-through

Make customer commitments visible from request to completion.

Grow with operating leverage

Add capacity without rebuilding the agency around more inboxes.

Riverside InsurancePowered by COVU
Protection review
Customer overview

Protection completeness

Three areas reviewed across the household.

72%
One conversation worth having
The customer added a home office this year. Review business-property exposure before renewal.

Built from the work

An operating model shaped inside real agencies.

COVU starts with the service work agencies already do, then makes the request, route, authority boundary, and result inspectable. The product demonstration is the operating record itself.

Operating proofVisible in every request
What needs to happen next

The request, owner, priority, and next action are visible before work moves.

Why the work took this route

Capability, authority, confidence, and qualification determine who or what acts.

What happened in the end

Communications, actions, exceptions, and completion evidence return to one history.

Expand when the workflow fits

Add execution capacity without creating another black box.

For eligible workflows, Service Network routes work to qualified people or governed Vero capabilities while the request, owner, status, and outcome remain visible in COVU.

Request Service Network access

Start with one workflow

See the work. Choose the right capacity. Build from there.

OS Lite early access is free. Request access and we will review your agency.

Request early access