Gmail and Outlook intake
Turn incoming service requests into visible work instead of leaving them buried in a shared mailbox.
IncludedCOVU OS Lite / Free early access
See every piece of service work. Keep it moving.
OS Lite turns requests from Gmail or Outlook into visible work your team can track, assign, and complete across the web, Companion, and phone.
Free early access. No card required.
One free operating foundation
Web workspace, OS Lite Companion, and phone/PWA are three ways to use the same product.
Included with OS LiteWhat comes with OS Lite
The foundation your service team can use every day.
Start with the work already arriving. OS Lite gives it a visible home, clear ownership, and a record your whole team can follow.
Shared work queue
See agency work and personal assignments in one ranked operating view.
IncludedTracked tickets
Give each request a customer, owner, status, next action, due context, and durable history.
IncludedTeam ownership
Assign work, distinguish agency and personal queues, and make handoffs visible.
IncludedOS Lite Companion
Carry the same request context beside Outlook, Gmail, your AMS, and supported carrier workflows.
Included contextOS Lite on phone
Review progress and clear quick decisions from the installed phone/PWA experience.
Included contextFrom signup to first value
Start with the agency. Connect the work when you are ready.
A free workspace should become useful before every integration and setup choice is complete. Begin with the agency, then bring in the work.
- 01
Request early access
Tell us your work email, agency name, and whether you can reach the inbox administrator.
- 02
We review the request
We are onboarding a limited number of agencies and will email you after review.
- 03
We set up the workspace
Approved agencies are typically set up within one business day.
- 04
Connect or continue manually
Connect an eligible Gmail or Outlook inbox, or create the first request yourself.
COVUOS LiteEarly access
Request early access
We are onboarding a limited number of agencies and working closely with each one.
Work email
Agency name
Are you a Google Workspace or Microsoft 365 administrator, or can you reach the person who is?
○ Yes○ No
Request access We review each request and, if approved, set up the agency—typically within one business day.
Want to click through the product?Explore Home, Tickets, Create ticket, Service Network, and Usage & Credits with sample agency data.
Open guided sample Product deep dive
One request. Every place your team works.
Explore the complete operating view, the ticket record, the browser Companion, and the focused phone experience.
Explore OS Lite
REQ-4821 / Oak Street Dental
In progressAdd a driver to the policy
Personal auto / Travelers / Due today
Next actionConfirm the driver's effective date
One value needs human confirmation before the request can move.
Vero assistancePolicy reference found in the email thread
Vero surfaces the source and prepares the work. Your team decides.
Request history
Captured from Gmail
Matched to Oak Street Dental
Assigned to Mei Chen
Waiting on effective date
Carrier portal
Work where the workflow happens
OS Lite CompanionConnected
Same request / REQ-4821
Add a driver to the policy
The verified ticket facts and next action stay beside the carrier workflow.
Blocked until effective date is confirmed
OS Lite
Decision needed
Confirm the effective date
REQ-4821 / Add a driver to the policy
Current valueAugust 12, 2026
Found in the customer's latest email.
Confirm and unblock
How it works
Your AMS stores the record. OS Lite makes the work visible and actionable.
OS Lite starts with the service communication your agency already receives and gives each request a path toward done, without asking the agency to replace its system of record.
01 / CONNECT
Connect Gmail or Outlook
Bring an eligible service inbox into the workspace.
02 / STRUCTURE
Create visible tickets
Requests gain customer context, ownership, status, and a next action.
03 / HANDLE
Work across contexts
Use web, Companion, or phone without creating a second record.
04 / EXPAND
Add help when it earns its place
Use approved Vero capabilities or explore qualified human execution.
Intelligence and execution
OS Lite is the foundation. Add the next capability deliberately.
Vero and Service Network help move the work at different layers, with capability-specific availability and controls.
Vero helps throughout the work.
Across supported workflows, Vero can triage, assemble context, coordinate, communicate by approved channels, and execute bounded catalog actions.
- Understand and organize incoming work
- Support approved email, text, and phone interactions
- Execute or escalate supported catalog steps
Service Network adds governed capacity.
Eligible work can route to agency staff, qualified professionals, partners, or approved Vero capabilities after workflow, authority, access, quality controls, and capacity are confirmed.
- Requires qualification and activation
- Separate scope and commercial terms where applicable
- Status and outcome remain visible in COVU
What is free, and what expands
A clear starting point without hiding the boundaries.
OS Lite early access is free and does not require a card. Access is reviewed before workspace setup. Optional execution and additional modules have their own eligibility, availability, and commercial terms.
CapabilityRoleStatus
OS Lite web workspaceShared visibility, tickets, ownership, and work historyIncluded free
OS Lite CompanionSame request context beside supported browser workflowsIncluded context
OS Lite on phone/PWAProgress visibility and focused decisions away from the deskIncluded context
VeroIntelligence and governed AI execution inside approved workflowsBy capability
Service NetworkQualified human and governed AI execution for eligible workflowsOptional / qualified
Additional modulesExecution, intelligence, and operating extensions as offeredSeparate availability
Straight answers
What agencies usually ask first.
Is OS Lite actually free?
Yes. OS Lite early access is free and does not require a card. We currently review each request before setting up an approved agency. Feature-specific consent and the agency data gate apply before protected-data actions. This does not make optional Service Network work or every future module free.
Is Companion a separate product?
No. OS Lite web, OS Lite Companion, and OS Lite on phone are different working contexts for one free product.
Does OS Lite replace my AMS?
OS Lite is designed to make service work visible and actionable around the systems your agency already uses. It is not positioned here as a replacement for the agency's system of record.
Is Service Network included?
No. Service Network is optional execution supply with separate qualification, scope, commercial terms, capacity, and availability.
Is Vero the Service Network?
Vero is COVU's intelligence layer and governed AI execution supply. Service Network is the broader execution rail that can include agency staff, qualified people, partners, and approved AI capabilities.
Your free operating foundation
Start with one inbox. See the work become manageable.
Request free early access. Approved agencies are typically set up within one business day.